SHIPPING POLICY

Last updated: June 2026

Thank you for shopping with NEXA STEP. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Website: nexastep.shop

1. Order Processing

All orders are subject to verification and approval before shipment.

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be longer during periods of high demand, holidays, promotional events, or unforeseen circumstances.

2. Shipping Times

Estimated delivery times vary depending on the destination and local carrier services.

Typical delivery times range between:

• 5–15 business days for most destinations.

Please note that these delivery estimates are not guaranteed and may vary.

3. Shipping Costs

Shipping costs, if applicable, are calculated and displayed during checkout before the order is completed.

From time to time, NEXA STEP may offer free shipping promotions on selected products or orders.

4. Order Tracking

When tracking information is available, customers will receive tracking details via email after the order has been shipped.

Please allow a few days for tracking updates to appear in the carrier's system.

5. Delays

Although we strive to deliver orders within the estimated timeframe, delays may occur due to factors outside our control, including:

• Customs inspections and clearance procedures

• Weather conditions

• Transportation disruptions

• Carrier-related issues

• Public holidays

• Force majeure events

NEXA STEP is not responsible for delays caused by these circumstances.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect or incomplete shipping information is provided, delays, additional charges, or delivery failures may occur.

NEXA STEP is not responsible for orders lost or delayed due to incorrect information supplied by the customer.

7. Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and determine an appropriate solution.

8. Customs, Duties, and Taxes

Depending on the destination country, customs duties, import taxes, or other government fees may apply.

These charges are the responsibility of the customer unless otherwise stated on the website.

NEXA STEP has no control over customs procedures or fees imposed by local authorities.

9. Delivery Confirmation

An order is considered delivered when it is marked as delivered by the shipping carrier at the shipping address provided by the customer.

10. Contact Information

For questions regarding shipping and delivery, please contact:

NEXA STEP Customer Support

Website: nexastep.shop

Email: support@nexastep.shop